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Terms and Conditions

  • All prices are in Ringgit Malaysia and are inclusive of prevailing taxes.
  • Orders placed online are processed daily from Monday to Friday with an order confirmation sent within 24 hours.
  • Merchandise is non-refundable and is not for re-sale or other commercial purposes.
  • No exchange for purchases of food products and gift certificates.
  • The merchandise sold through the Aerostore, Plaza Premium Group Malaysia online shop is provided by Plaza Premium Group Malaysia (PPG-MAL). Any orders made through this online shop are made between the individual making the order (customer) and PPG-MAL.
  • The order is subject to the local terms and conditions as may be imposed from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of Malaysia.
  • Customer may pick-up product directly from Aerotel Bar located at Level 2M gateway@KLIA2 Kuala Lumpur International Airport 2.
  • Customer may select the merchandise to be delivered to a location within Klang Valley, Malaysia (Please refer to Delivery Policy). It is not possible to deliver merchandise to locations outside the stipulated delivery locations.
  • Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary. Delivery on Public Holidays is NOT AVAILABLE.
  • IF customer fails to pick-up the ordered merchandise on the designated pick-up date during the normal working hours at Aerotel Bar and/or the delivery to the Customer's designated delivery address is rejected or otherwise incorrect.
  • PPGMAL reserves the rights to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event such cancellation or modification.
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.